Calle de San German, 11 (General Yagüe, 11)
28020 Madrid – Spain
Phone: +34 91 597 33 69

Telephone contact - BID Headquarters in Europe

The BID office in Spain is open Monday to Friday from 9:00 to 18:00 (GMT+1)

You can consult the time difference with your country via Google or at

Email communication is processed 7 days a week and our response will normally be made during Monday to Friday, in up to 24, 36 or 72 hours.

An appointment for a telephone conversation

We can also respond to you by telephone.

Due to the time difference between your country and ours, it may be difficult to arrange a phone conversation.

To arrange a time for a telephone conversation regarding an ongoing exchange between BID and your organization, please provide us your organization name, name of contact person and telephone with city code and country code and the date and approximate time to hold the call (within a 30 minute margin).

The phone conversation can be in English, Spanish, French, Russian or Portuguese.